Terms & refunds

You buy credits in packs and spend them on reports. Packs are bought once and never renew, so nothing is ever taken automatically. Unspent credits can be refunded within 14 days of buying them, and credits expire 12 months after you last used your account, with an email a month before. We speak plain English and we don't do scare tactics.

Three Numbers is built and run by Outwoods Technologies Limited, registered in England and Wales (company number 16382158, registered office 3rd Floor, 86-90 Paul Street, London EC2A 4NE). If you need us, email hello@outwoods.tech — a person reads it.

Credits come in packs: 10 credits for £10, 30 credits for £25 and 75 credits for £50. A core report is 4 credits and a first look is 1. The pricing page shows what a core report costs in money from each pack.

Your first report is free. Once you've confirmed your email address we add 4 credits to your account, once per person. Free reports are limited each day and each month, and when they've all been used your account page says so. Free credits aren't given to temporary email addresses.

A part of a report never costs more credits than it did when you bought the credits you spend on it.

Payments are taken by Stripe; Three Numbers never sees or stores your card details. We're not VAT-registered, so there's no VAT to add — the price shown is the whole price.

Unspent credits are refunded on request within 14 days of buying them. Ask us on the contact page and we'll refund what you paid for the credits you haven't used; they leave your balance when the refund is made. If something went wrong on our side, tell us and we'll put it right; that usually means a refund without any fuss.

Credits expire 12 months after your account was last used. Signing in, buying credits and running a report all count as using it, and each one starts the 12 months again. We email you a month before, and credits never expire until that email has gone, nor less than a month after it. Your account page shows the date.

Say here what the product promises and where its limits are, honestly. We're not liable for losses beyond what UK law doesn't allow us to exclude (nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence).

Don't use Three Numbers for anything unlawful, and don't try to break it. If a rate limit stops you, it is there so the service stays fast for everyone.

If these terms change in a way that matters, everyone with an account gets an email before it takes effect. These terms are governed by the law of England and Wales.